(HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.

Fixed-term, full-time position available until November 2025

The Future Students Branch comprises the International Recruitment, Admissions, Domestic Recruitment and the Future Student Experience teams.

Working under general direction the Future Student Experience Officer will undertake lead nurturing and conversion activity with a strong customer service focus while also providing creative marketing expertise to support business need. The Future Student Experience Officer will provide detailed responses to a wide range of applicant enquiries across multiple communication platforms. The role will also oversee the duties of casual staff and volunteers. It is expected that several projects will need to be balanced at any one time.

To be successful you will need: 

• Demonstrated experience in student recruitment or customer service activities, preferably in a higher education environment.
• Demonstrated experience communicating, both verbally and in writing, in a succinct, professional and responsive manner.
• Proven experience in developing dynamic audience-appropriate copy for web and electronic communication with excellent attention to detail.
• Proven ability to work effectively in a team environment, handling a diverse range of enquiries and projects.
• Demonstrated ability to balance attention to detail with the need to meet tight deadlines, and also to balance a varied and heavy workload.

This position requires a valid Working with Children Check

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

Your division's broader role

The Division of External Engagement is committed to the University’s growth ambitions through best practice marketing, the generation of international opportunities, and the forging of deep industry, media and alumni connections.  

Learn more at: https://www.adelaide.edu.au/external-engagement/

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description document.

Applications close 11:55pm, Monday 18th November 2024.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position; contact:

Craig Riddell
Manager, Conversion and Marketing Automation
E:craig.riddell@adelaide.edu.au

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.