(HE04) $71,460 - $78,326 per annum plus an employer contribution of 17% superannuation applies.

Multiple fulltime fixed term positions, available until 31/12/2025.

Gain unmatched experience supporting students at The University during a time of exciting growth. If you are passionate about positively contributing to students’ experience while they study, we want to hear from you.

The Division of Academic and Student Engagement (DASE) partners with students, staff and the broader community to deliver an outstanding student experience. At the heart of the student experience are transformational opportunities in learning and teaching.

The Student Experience branch is responsible for providing services that deliver an excellent student experience. This includes administrative and support services to students as well as service to, and partnership with, academic staff in the development of a high-quality, engaging and relevant learning environment.

Student Engagement and Success ensures a rich student experience through delivery of proactive initiatives that support student connections, progression and success during their time at the University of Adelaide. The unit works closely with student representatives and is responsible for orientation, program advice, academic progress and initiatives that support student retention and completion.

This role of Student Services Officer provides support for student experience activities in the Student Success Portfolio. The role is responsible for linking students with high quality program advice, participating in onboarding and enrolment processes, providing support and advice on a range of student administrative matters and contributing to student experience support activities.

To be successful you will need:

• Demonstrated experience and commitment in delivering customer centred service in a shared service model.
• Demonstrated ability to learn new systems and adopt to new technologies.
• Demonstrated experience in a high-volume shared service structure providing multi-channel service delivery including face to face and call centre responsibilities.
• The ability to work effectively across omni-service channels to meet demand and the student lifecycle.
• Proven keyboard skills and demonstrated familiarity with standard office applications.
• Exhibit a positive outlook, a willingness to support your fellow colleagues, and adapt during a time of growth and change.

The path to Adelaide University

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. 

Learn more at: adelaide.edu.au/jobs

Your division's broader role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at: adelaide.edu.au/dase/division-leadership

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as outlined in the position description.

Applications close 11:55pm, 4 June 2025.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position; contact:

Elizabeth Trout
Team Leader | Student Success, Faculty of Health and Medical Science
P: 8313 6354
E: elizabeth.trout@adelaide.edu.au

You'll find a full position description below.

We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application. 

Download the Position Description Apply now