(HE05) $80,118 - $89,085 per annum plus an employer contribution of 17% superannuation applies. 

1 x full-time continuing role and 1 x full-time fixed term contract available until 31 December 2025.  

Are you a people person with a passion for supporting academics in a fast-paced environment?  

The University of Adelaide is seeking 2 x Support Consultants with exceptional customer service skills and experience supporting academics to join our Learning Systems team. 

As a Support Consultant, you will be responsible for providing support to staff and students with a particular focus on supporting our academic community. You will work closely with academic staff to understand their needs and provide tailored solutions and problem-solving support.  You will have the opportunity to develop your skills in a fast-paced environment, working with technology and emerging trends in education. 

Experience in a technical support role is not essential but customer service and academic support skills with an aptitude to learn technical systems will be key to your success. 

To be successful you will need:  

• Demonstrated experience in providing high-level customer service across technical support and advice, with a particular focus on supporting teaching and learning applications in a Higher Education environment. 
• The proven ability to resolve inquiries within agreed timeframes, working in a collaborative team environment. 
• Well-developed interpersonal communication skills with the ability to effectively develop productive relationships to sustain an excellent customer service culture, and to influence and mentor team members. 
• Ability to adapt to, and thrive in, an environment of constant technical change. 
• Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery and a commitment to positively comply with the associated behaviour expectations. 

Enjoy an outstanding career environment 

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career. 

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration. 

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff. 

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.  

Learn more at: adelaide.edu.au/jobs  

Your division's broader role 

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development. 

Learn more at: adelaide.edu.au/dase/division-leadership 

If you have the talent, we'll give you the opportunity. Together, let's make history. 

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document. 

Applications close 11:55pm, 21 July 2024.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified. 

For further information 

For a confidential discussion regarding this position, contact: 

Leila Mitchell   
Manager, Learning Systems   
P: +61 (8) 313 2934  
E: Leila.mitchell@adelaide.edu.au  

You'll find a full position description below: (If no links appear, try viewing on another device) 

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.  

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. 

Download the Position Description Apply now