Human Resources Service Centre Officer

Job no: 512090
Work type: Fixed term - Full-time
Campus: Adelaide
Categories: Human Resources, HEO5

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(HEO5) $74,289 to $82,603 per annum plus an employer contribution of 17% superannuation applies.

Fixed term, full-time opportunity available until December 2023 with the possibility of extension.

An exciting opportunity exists within Human Resources Branch for a motivated HR Customer service and support team member to join the HR Service Centre team. This is a great opportunity for someone wanting to start a career within HR or looking for an opportunity to broaden their HR Advisory skills.

As a HR Service Centre Officer, you will act as the first point of contact, providing friendly, timely and accurate customer service in relation to HR related enquiries, including HR system advice. You will also support the HR Branch with administering and updating the HR Website to ensure accurate information is provided to our stakeholders at all times. You will have exposure to all teams across the HR Branch to assist with investigating, analysing and resolving of HR enquiries, and escalating more complex matters to the relevant Centre of Excellence.

To be successful you will need:

  • Strong and engaging communication skills, both verbal and written as you will be receiving and responding to queries over the phone and in writing.
  • Strong attention to detail, with the ability to interpret and effectively advise on tier 1 level HR policy and procedure enquiries.
  • Demonstrated experience working in a customer centric environment, with proven ability to provide a friendly and supportive experience for all stakeholders. 
  • Experience working with multiple systems and sound knowledge of the Microsoft suite of products.
  • Previous experience within HR or a Call Centre/Help Desk role is highly desirable.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

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Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

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If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a resume and cover letter addressing your suitability and experience for the position.

Applications close 11:55pm, 4 June 2023.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Tania Bishop
Manager, HR Partnerships & Advisory

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application. 


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