Student Success Advisor

Job no: 511903
Work type: Continuing - Full-time
Campus: Adelaide
Categories: Student Services and Learning support, HEO6

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(HE06) $82,879 - $89,525 per annum plus an employer contribution of 17% superannuation applies.

The Student Success team has 3 exciting opportunities for collaborative and proactive individuals who thrive in contributing to a high-performance team culture.

Student Engagement and Success ensures a rich student experience through delivery of proactive initiatives that support student connections, progression and success during their time at the University of Adelaide. The unit works closely with student representatives and is responsible for orientation, program advice, academic progress and initiatives that support student retention and completion

Reporting to the Team Leader, Student Success, the role of Student Success Advisor is to proactively deliver front facing student support across the coursework student lifecycle (onboarding to graduation)

This includes key student lifecycle functions such as cohort/discipline-specific support and engagement, degree pathway advice, on-boarding, program/course advice, student counselling and consultation, retention/engagement activities, and graduation completions.   A key component of this role is to ensure the delivery of holistic student case management in line with the development of a proactive student-centric service culture with a focus on increased student retention, engagement and success

To be successful you will need:

  • Proven high-level of experience in the provision of front-facing student advice in a tertiary education environment, including the interpretation, application and customisation of complex rules and policy, such as the University’s Academic Program Rules.
  • Demonstrated ability to communicate, both verbally and in writing, in a succinct, professional and responsive manner and to work collaboratively to deliver student centric results.
  • Demonstrated high-level administrative experience, and using high level organisational and time management abilities, problem solving, sound judgement and initiative to deliver high quality outputs.
  • Demonstrated experience in managing multiple tasks with competing deadlines, implementing plans to achieve defined outcomes, and the ability to investigate, analyse and implement procedures.
  • Demonstrated experience in the application of the University’s Student Administration Systems in the delivery of high-quality student support and administrative services.

The successful candidates will have proven records of championing a workplace culture defined by positivity, adaptability, energy, and the delivery of results

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. 

Learn more at:

Your division's broader role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at:

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 1 June 2023.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Jessica Jacobson,  
Student Support Team Leader,
P: +61 (8)313 6486

You'll find a full position description below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application. 


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