Casual Opportunity - Future Student Advisors

Job no: 510166
Work type: Casual
Campus: Adelaide
Categories: Marketing

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The Future Students Team are seeking expressions of interest for casual Future Student Advisors.

(HEO4) $42.49 per hour plus an employer contribution of 10% superannuation will apply.

This opportunity is available until March 2023, for individuals with a passion for teamwork and outstanding customer service delivery.

The Future Student Advisor provides exceptional customer service to future students in a multi-channel service environment with limited hand-off to ensure the best possible customer experience. Working under general direction, they will provide a consistently high level of response to future domestic and international students seeking information on programs or services (e.g accommodation) at the University of Adelaide. The Future Student Advisor will seek to form relationships with subject matter experts in faculties and other University teams, re-directing specialist enquiries where appropriate.

Casual hours will vary according to demand with peak periods.

To be successful you will need:

  • Demonstrated experience and commitment in delivering customer-centric service
  • Ability to learn new systems and adopt to new technologies
  • The ability to work effectively across multi-service channels to meet demand and the student lifecycle.
  • Experience in high pressure, high demand environments.
  • Strong attention to detail and excellent writing skills.
  • Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.
  • Working knowledge of relevant University systems, including CRM, would be an advantage (desirable).

Your division's broader role

The Division of External Engagement is united in its commitment to the growth of the University through best practice marketing, the generation of international opportunities, and the forging of deep industry, media and alumni connections.

Learn more at: adelaide.edu.au/external-engagement

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a resume, and upload a document that includes your responses to all of the selection criteria for this opportunity.

Applications close 11:55pm, 3 July 2022.

For further information

For a confidential discussion regarding this position, contact:

Tom Brown
Team Leader, Future Student Enquiries
P: +61 (8) 8313 0333
E: tom.brown@adelaide.edu.au

Please note that submitting an application does not automatically entitle you to casual employment with the University of Adelaide.

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

#LI-UOA

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