Customer Enquires and Engagement Officer

Job no: 510148
Work type: Continuing - Full-time
Campus: Adelaide
Categories: HEO5, SATAC

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(HEO5) $72,832 to $80,983 per annum plus an employer contribution of 17% superannuation applies.

Continuing, full-time opportunity available.

Deliver a comprehensive enquiry/information service to SATAC’s applicants, prospective applicants and other stakeholders

Customer Engagement and Success comprises a team of staff dedicated to SATAC’s core admissions services. The team is responsible for the provision of an end-to-end services from providing an information service to SATAC’s customers, including advice about the rules governing entry to courses, the application process and the outcome of applications. The team also provides tertiary application assessment and admissions services for domestic and international applicants for undergraduate and postgraduate university courses, TAFE SA courses and university equity scholarships.

Working under general direction, the Customer Enquiries and Engagement Officer provides a comprehensive information and enquiry service to applicants and other members of the public via telephone, in-person, email and/or other communication medium, as well as contributing to specific administrative and community engagement support duties.

To be successful you will need:

  • Proven dedication to customer service.
  • Well-developed written and oral communication skills, with a high-level of attention to detail.
  • Proven analytical and problem-solving skills.
  • Proven keyboard skills and demonstrated familiarity with standard office applications.
  • Demonstrated ability to work constructively in a team.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at:

SATAC's broader role

The South Australian Tertiary Admissions Centre limited (SATAC) provides reliable, efficient and innovative tertiary admissions services to its member institutions and on a fee for service basis to other tertiary education institutions in South Australia and the Northern Territory.

SATAC manages centralised application and admissions processes on behalf of its members and clients, providing publication and research services, and acting as a one-stop shop for queries regarding application processes and outcomes.

Learn more at:

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, 5 July 2022.

 For further information

For a confidential discussion regarding this position, contact:

Scott Adkin
Manager, Customer and Community Engagement
P: 8224 4060

You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.


Download the Position Description Apply now

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