Academic Program Support Team Leader

Job no: 503105
Work type: Fixed term - Full-time
Campus: Adelaide
Categories: Teaching Support, Student Services and Learning support, HEO8

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(HEO8) $96,925 to $108,787 per annum plus an employer contribution of 9.5% superannuation will apply

12 month fixed-term contract available immediately

Leading and delivery of high level and responsive services to academic staff and students

The Professions Support Hub (the Hub) oversees the program and student support, student experience and employability services for the Faculty. Designed to provide support to Schools and Centres within the Faculty the Hub works with both staff and students to provide a full service provision to ensure a high level of academic and student support is provided in a timely and responsive manner. The Hub includes the Academic & Learning Support team that is entrusted to work with academic colleagues and students to provide high level and responsive support services that enable an excellent academic experience.

The Academic Program Support Team Leader is a leadership role providing expert input into the Faculty’s strategic direction in support services for Academic and Learning support. The role has a strong focus on leading and operational oversight and delivery of high level and responsive services to academic staff and students. The incumbent supervises and coordinates a team of professional staff across the Hub and Faculty in the provision of quality and effective administrative services, systems and processes to support the learning and academic operational work for undergraduate and postgraduate coursework degrees.

Working under broad direction with a degree of autonomy, the position works closely with the Student and Learning Services Manager, Faculty Office, Schools and shared service units in the development and implementation of a quality support services. The incumbent provides high level leadership, direction and management for program and course lifecycle support for all coursework programs, to oversee and ensure the delivery of proactive high level program and academic and learning support services that enhance student experience.

The emphasis of this role will be on; leading and maintaining a positive team culture; operational deliverables including monitoring and reporting; enhancing the service delivery culture and process improvement.

To be successful you will need:

  • Experience in effectively and strategically leading, developing, and operationally managing multiple teams in a complex environment.
  • Demonstrated leadership and supervision of customer service roles including the ability to develop and implement quality improvement and best practice customer service culture.
  • Ability to communicate, both verbally and in writing, in a succinct, professional and responsive manner to deliver customer centric results. 
  • Experience resolving high level problems, including the ability to be innovative and creative in generating solutions to complex issues.
  • Extensive experience and application of synthesising large amounts of information, both qualitative and quantitative to inform decision making, and in preparing written reports.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

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Your faculty's broader role

The Faculty of the Professions delivers excellence in teaching, learning and research driven by real-world, commercial needs in the areas of: law; business; economics and international trade; commercialisation and innovation and global food and resources. It offers a wide range of undergraduate and postgraduate degrees, and has strong connections with business and industry, including internationally.

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If you want to change tomorrow, act today

Click the link to the online application form below and address and upload your responses to all selection criteria. Application close 11:55pm, 05 November 2019.

For further information

For a confidential discussion regarding this position, contact:

Nicole Rizzo-Gray
Acting Student and Learning Services Manager
Faculty of the Professions Support Hub
P: +61 (8) 83133079

You'll find a full position description below: (If no links appear, try viewing on another device)

This position has been re-advertised. Previous applicants need not apply.

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements are strongly encouraged to apply.



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