Coordinator - Online Student Services

Job no: 502671
Work type: Fixed term - Full-time
Campus: Adelaide
Categories: Student Services and Learning support, HEO6

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(HEO6) $78,476 to $84,801 per annum plus an employer contribution of 9.5% superannuation will apply

Fixed term for 12 months, with the possibility of extension

The Coordinator, Online Student Service is a leadership role within the Ask Adelaide Student Services Team

The position will be responsible for coordinating online support services which includes a comprehensive knowledgebase, staff and student newsletters, online shop and social media content. This position will ideally suit candidates with strong communications, digital marketing or service backgrounds.

The primary focus of this role will be the ongoing review and development of best practice online services that supports our students and staff in an Omni-channel environment. This role will play a strategic part in providing and supporting emerging best practice in digital customer service technologies.

The coordinator position will lead and support a team of Student Services Officers and have a focus on ongoing training and development. This position will support the Leadership Team by coordinating other team functions from time to time as required. The Ask Adelaide team provides a number of services including a contact centre, front of house service desk and event management function for Hub Central.

To be successful you will need:

  • Demonstrated experience in the delivery of innovative online solutions and high quality service outcomes in a large institutional environment.
  • Excellent verbal and written communication skills, with the ability to analyse and interpret data.
  • Exceptional interpersonal skills and proven ability to lead, positively influence and model exemplary leadership to develop a high performing customer-service culture.
  • Demonstrated experience in the development and delivery of administrative and student support services reflecting student lifecycle demands.
  • The capacity to be innovative, learn from mistakes, positively influence and model leadership, whilst actively working as part of a team and motivating staff.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. 

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Your division's broader role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

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If you want to change tomorrow, act today

Click the link to the online application form below and address and upload your responses to all selection criteria. Applications close 11:55pm, 25 July 2019

For further information

For a confidential discussion regarding this position, contact:

Ross Kennedy
Manager, Ask Adelaide, Division of Academic and Student Engagement
P: +61 (8) 8313 1829

You'll find a full position description below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Opportunity employer, Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.


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