Senior Service Management Analyst

Job no: 502319
Work type: Continuing - Full-time
Campus: Adelaide
Categories: Information and Communications Technology, HEO8

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(HEO8) $96,925 to $108,787 per annum plus an employer contribution of up to 17% superannuation may apply

Continuing position available immediately

The Senior Service Management Analyst receives broad direction working with a degree of autonomy from the Service Management Lead

Coordinating Service Management functions and operations, the Senior Service Management Analyst will be responsible for the activities of ITIL® aligned Service Management processes, such as Incident, Problem, Change, Asset, Request and Knowledge Management and maintaining continuity of these services to the broader University, staff and third parties.

The position will be part of the Service Management team reporting to the Service Management Lead meeting the current and future needs of the University. The key responsibilities will include being involved in building and maintaining a Service Management capability with a strong customer and service delivery focus.

The Senior Service Management Analyst will be responsible for developing mature systems and processes. The position will also engage with customers and internal stakeholders to ensure service delivery is consistent and of high-quality meeting the University’s requirements.

To be successful you will need:

  • Demonstrated experience and qualifications in IT Service Management.
  • Senior experience and knowledge of Service Management principles, methodologies and tools.
  • Strong analytical and communication skills with the ability to quickly build trust and engage with internal and external stakeholders.
  • Proven experience in customer centric roles where innovative solutions were designed and implemented to enable higher levels of customer service.
  • Demonstrated experience in coordinating IT services, trends and best practices, and support processes and procedures.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

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Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

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If you want to change tomorrow, act today

Click the link to the online application form below and address and upload your responses to all selection criteria. Applications close 11:55pm, 26 May 2019. 

For further information

For a confidential discussion regarding this position, contact:

Scott Pearce
Manager IT Service Delivery
T: +61 (8) 8313 1824


You'll find a full position description below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.


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