Senior Service Desk Analyst

Job no: 502301
Work type: Continuing - Full-time
Campus: Adelaide
Categories: Information and Communications Technology, HEO6

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(HEO6) $78,476 to $84,801 per annum plus an employer contribution of up to 17% superannuation may apply

Continuing position available, commencing immediately

The Senior Service Desk Analyst role acts as a senior technical expert providing support to the fleet of supported technology across the campuses and medical facilities at which a University presence is located. The Senior Service Desk Analyst provides support and advice to their peers, identifies opportunities for improvement of practices and processes and supports Service Desk operations and business plan initiatives.

To be successful you will need:

  • Demonstrated experience coordinating the operational requirements of a medium sized team, in a fast paced environment.
  • Proven experience working autonomously within a team, whilst working within organisational processes and guidelines.
  • Demonstrated well-developed communication and interpersonal skills, including proven ability to provide exceptional customer service.
  • Demonstrated broad knowledge and experience of corporate IT management tools, services and applications.
  • Demonstrated experience supporting desktop applications and end user platforms in an IT environment.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

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Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

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If you want to change tomorrow, act today

Click the link to the online application form below and address and upload your responses to all selection criteria. Application close 11:55pm, 26 May 2019. 

For further information

For a confidential discussion regarding this position, contact:

Rob Calley
Service Desk Lead
P: +61 (8) 8313 9817

You'll find a full position description below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.


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