Service Management Lead

Job no: 502222
Work type: Continuing - Full-time
Campus: Adelaide
Categories: Information and Communications Technology, HEO9

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Continuing position available immediately

Receiving broad direction and working with a considerable degree of autonomy, the position will lead the IT Service Management team to meet the current and future needs of the University. The key responsibilities will include leadership, operational delivery and maintaining a Service Management capability

Leading the Service Management functions and operations, the Service Management Lead will be responsible for the ownership and development of ITIL® aligned Service Management incorporating multiple processes, such as Incident, Problem, Change, Asset, Request and Knowledge Management and maintaining continuity of these services to the broader business, staff and third parties.

The University is starting to develop its Service Management Framework and Strategy. A key part of this position will be to deliver upon a multi-year roadmap improving both the maturity and capability of IT Service Delivery across the organisation.

To be successful you will need:

  • Demonstrated extensive experience and a proven track record in IT Service Management in both operations and capability.
  • Proven extensive experience in customer centric roles where innovative solutions were designed to enable higher levels of customer service.
  • Demonstrated extensive experience in managing IT services, trends and best practices, and support processes and procedures.
  • A strong understanding of the ITIL® Processes.
  • Demonstrated ability to exercise a high degree of independent operation, strategic, problem solving and creative thinking, and a proven capacity to plan, priorities and implement strategies for a large and complex organisation.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

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Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

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If you want to change tomorrow, act today

Click the link to the online application form below and address and upload your responses to all selection criteria. Applications close 11:55pm, 2 June 2019. 

For further information

For a confidential discussion regarding this position, contact:
Scott Pearce – Manager, IT Service Delivery, Information Technology and Digital Services
P: +61 (8) 8313 1824

You'll find a full position description below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.


Download the Position Description Apply now

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