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Senior Application Specialist (CRM)

Apply now Job no: 498469
Work type: Continuing - Full-time
Location: Adelaide
Categories: Information and Communications Technology, HEO8

  • Prestigious international university
  • Wide range of employee benefits
  • HEO8, continuing role

The University of Adelaide is one of Australia's leading research-intensive universities and is consistently ranked among the top 1% of universities in the world. Established in 1874, it is Australia's third oldest university with a strong reputation for preparing educated leaders and delivering research outcomes that contribute to local, national and global wellbeing.

When you work for the University of Adelaide you can expect a range of benefits and work conditions, such as employee development and future career opportunities.

The Division of University Operations supports the University in the achievement of its core objectives in learning, teaching and research by providing enabling services and effective resources. The division's priorities have evolved from the University's 10 year strategic plan, the Beacon of Enlightenment, with key projects centred around  people, community, assets and infrastructure and processes. 

The Information Technology and Digital Services branch is part of the Division of University Operations, which provides technology capabilities to support the University's teaching and research objectives and business activities. The branch services the vast University community through four core services: IT Business Engagement, IT Programs and Digital Solutions Delivery, IT Operations and Digital Services, and IT Strategy Planning and Governance.

This role is responsible for leading and providing high quality services to key stakeholders across the university. This includes applying expert knowledge of the products and related interfaces to design and implement new functionality to meet the strategic needs of the business, development and maintenance of complex design documentation, system configuration, and resolution of complex system and data issues, testing, and maintenance of existing functionality.

The successful candidate will be highly driven and have specialist experience in CRM application support. Experience in Oracle CX Cloud or RightNow CRM is highly desirable.

Salary: (HEO8) $95,493 to 107,179 per annum.

Superannuation: An employer contribution of 17% applies.

Term of position: This continuing position is available immediately. 

Position requirements

To be successful you should have:

  • Extensive experience in providing application support for enterprise applications over the software lifecycle
  • Proven experience developing, analysing and documenting business processes, and designing improvements to Enterprise Customer Relationship Management software
  • Specific experience with Oracle CX Cloud (especially Oracle Service Cloud) or RightNow CRM highly desirable
  • Experience in developing and implementing test plans for enterprise software applications
  • Experience in developing process maps an advantage
  • Experience working with a variety of operating systems such as Linux, FreeBSD, Windows Server, MacOS an advantage.

Please address and upload your responses to the 'Selection Criteria' section of the position description within the online application. If you have any queries regarding this position, please contact

Please note if the position description link is not appearing, you will need to view on another device.

Closing date: Friday 27 April 2018.

The University of Adelaide is an Equal Employment Opportunity employer. Women, Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.


Download the Position Description

Advertised: Cen. Australia Standard Time
Applications close: Cen. Australia Standard Time

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