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Student Services Officers

Apply now Job no: 498002
Work type: Continuing - Full-time, Fixed term - Part-time
Location: Adelaide
Categories: Administration, Student Services and Learning support

  • Customer Service Opportunities
  • 2 x Fixed-Term 0.5 Part-Time Positions, Mon-Fri 10.30am to 2.15pm
  • 2 x Continuing Full-Time Roles

The University of Adelaide is one of Australia's leading Group of Eight, research-intensive universities and is consistently ranked among the top 1% of universities in the world. Established in 1874, it is Australia's third oldest university with a strong reputation for preparing educated leaders and delivering research outcomes that contribute to local, national and global wellbeing.

University of Adelaide employees enjoy a range of benefits and favorable work conditions that include opportunities for career development and advancement. 

Building on its history of academic excellence, the University is preparing to deliver a reinvigorated education proposition that is second to none in Australia. To do this we require imaginative, dynamic and skilled people.

The Division of Academic and Student Engagement drives the achievement of the University's strategic goals in relation to learning and teaching. This includes ensuring that students have a quality experience and investing in the ongoing professional development of academic staff.

The Division is comprised of five key portfolio areas led by: the Pro Vice-Chancellor (Student Learning); Pro Vice-Chancellor (International); Dean, Indigenous Research and Education Strategy; University Librarian and the Executive Director, Division of Academic and Student Engagement.

The Executive Director, Division of Academic and Student Engagement portfolio area is responsible for overall strategic management of the division. It provides leadership and direction to functional areas such as Student Administration, Children’s University, Student Recruitment and Admissions and Professional and Continuing Education.

The Student Services Officer provides customer service at Ask Adelaide.  The fixed-term part-time positions are family friendly and provide service during the peak middle of day periods.  Working under general direction the position provides services to students, staff and visitors as the first point of contact in open contemporary working environments. Through a ‘one stop, one step’ approach to service, the Student Services Officer provides information and advice; troubleshoots, advises on technology, assists students and works towards enhancing the student experience at the University.

Fixed-Term Part-Time Positions - Job Ref #497991

Salary: (HEO4) $59,735-$65,704 per annum (full time salary)

Superannuation: An employer contribution of 9.5% applies

Term of position: This fixed-term part-time position is available immediately until 21 December 2018

Hours: Monday to Friday, 10.30am to 2.15pm

Continuing Full-Time Positions - Job Ref # 497989

Salary: (HEO4) $59,735-$65,704 per annum

Superannuation: An employer contribution of 17% may apply

Term of position: ongoing, full-time, available immediately

Position requirements

To be successful you must have:

  1. Demonstrated experience and commitment in delivering customer centred service in a shared service model
  2. Demonstrated ability to learn new systems and adopt to new technologies
  3. Demonstrated experience in a high volume shared service structure
  4. Demonstrated experience in multi-channel service delivery adapting to front of house and back of house responsibilities
  5. The ability to work effectively across omni-service channels to meet demand and the student lifecycle

Please address and upload your responses to the 'Knowledge and Experience' section of the position description within the online application indicating your position of choice. If you have any queries regarding this position, contact Nicole Matas, Specialist Coordinator Ask Adelaide via email: nicole.matas@adelaide.edu.au

Please click Download File Student Services Officer HEO4.pdf to view the position description.

Closing date:  24 January 2018

The University of Adelaide is an Equal Employment Opportunity employer. Women, Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

Advertised: Cen. Australia Daylight Time
Applications close: Cen. Australia Daylight Time

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