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Tech Crew Technician

Apply now Job no: 496450
Work type: Fixed term - Full-time
Location: Adelaide
Categories: Infrastructure & Property, HEO5

  • Prestigious International University
  • Wide Range of Employee Benefits
  • (HEO5) $67,262 - $75,057 per annum
  • 3 year fixed term position available immediately

The University of Adelaide is one of Australia's leading research-intensive universities and is consistently ranked among the top 1% of universities in the world. Established in 1874, it is Australia's third oldest university with a strong reputation for preparing educated leaders and delivering research outcomes that contribute to local, national and global wellbeing.

We are looking for an enthusiastic individual that is interested in providing IT support services comprising service desk, onsite support and teaching technologies to staff and students at the University of Adelaide.

The Tech Crew Technician provides technical support for the University operating environment including operating systems and a variety of both main stream software packages and specialist teaching/research hardware and software across the various campuses and medical facilities at which the University has a presence. The Tech Crew Technician is responsible for identifying and resolving incidents, advising staff and students on technical matters, providing information to the business on issues in the operating environment, and documenting solutions.

This position delivers a high quality client focused service by providing; accurate and timely computing support, considerable problem solving experience and technical advice to the University community and establishing good working relationships with other professionals (e.g. vendors/ specialised IT groups) in investigating and providing resolutions where possible to a range of issues.

Position Requirements

To be successful, you should have:

  • Proven experience/knowledge in diagnosing and resolving a broad range of technical problems for desktops, laptops peripheral and mobile devices and associated software applications.
  • Experience in a customer service environment and ability to liaise effectively with a diverse range of users.
  • Understanding of IT standards.
  • Experience working effectively in a team environment.

Salary: (HEO5) $67,262 - $75,057 per annum.

Superannuation: An employer contribution of 17% applies                   

Term of position: 3 year fixed term contract

Please address and upload your responses to the 'Knowledge and Experience' section of the position description within the online application and the reasons you would be a good fit.  If you have any queries regarding this position, please email: tsjobs@adelaide.edu.au

Closing Date: 5pm Monday 1 May 2017

Please note that recruitment agency referred applications will not be considered at this stage.

The University of Adelaide is an Equal Employment Opportunity employer. Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

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Download the Position Description

Advertised: Cen. Australia Standard Time
Applications close: Cen. Australia Standard Time

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